Humana acquired One Homecare Solutions (onehome)—an integrated home service coordinator for home health, durable medical equipment (DME) home infusion care. onehome’s model creates one integrated point of accountability that coordinates the needs of patients, physicians, hospitals, facilities, and health plans for home health, DME, and home infusion care, alleviating the administrative burden of discharge planning.

Yes. prosthetics, orthotics, and diabetic supplies are not included. Providers should continue to follow their current process to order these items.

onehome does manage DME orders for the following: respiratory, mobility aids, wheelchair and power mobility, beds and support surfaces, colostomy, ostomy, and urological supplies.

• Coordinate delivery of home health, DME and infusion services, through the ordering physician and/or as part of a patient’s discharge process.
• Deliver DME to the hospital, as appropriate, to allow for a safe transition home
• Reach out to patients every month to ensure that DME is functioning properly and to confirm that the equipment is still needed.
• Pick up unwanted DME and reuse for new patients if it passes quality standards. This benefits the patient as they will no longer be paying for DME that is not needed.

Orders can be submitted to onehome in multiple ways:

• Fax: 855-441-6941
• Careport/ECIN: Select “One Homecare Solutions”
• NaviHealth/Curaspan: Select “One Home Medical Equipment” under the “Home Services and Level of Care DME Supplier” section

They could submit and upload PDFs for submitting orders to onehome. Orders can be submitted according to the process outlined above.

Orders will be received by the onehome intake team who will review and determine if authorization is needed for items within the order. Items that will require authorization will be sent to Humana for review. Items that do not require authorization will be fulfilled through onehome owned DME and Infusion facilities or through coordination with DME and home infusion partners. onehome will honor provider or patient preference when fulfilling orders.

onehome’s representatives will outreach, as needed, for reasons such as:

• Obtaining patient demographic and medical history information
• Missing information from orders
• Orders that require clarification
• Notification for when services requested are not covered according to the patient’s health plan guidelines
• Notification of the servicing provider who will be fulfilling the patient’s order.

onehome staff are available after-hours and on weekends to assist you with timely and quality care coordination.

For home health, DME or home infusion services-related questions, call onehome at 855-441-6900

Delivery to the hospital or patient’s home is often within 24-48 hours (or less, based on acuity).
Call onehome at 855-441-6900 for up-to-date status information on DME/infusion deliveries.

There may be a patient out-of-pocket responsibility in the form of a deductible or co-insurance.

For home health, DME home infusion services-related questions, call onehome at 855-441-6900 Monday-Friday 8 a.m. to 5 p.m. EST and Saturday-Sunday 9 a.m. to 5 p.m. EST

You also have access to extended call center hours Monday-Friday 5 p.m. to 9 p.m. and 24/7 access on weekends.

Please reference onehome’s provider manual available upon request.