Notice of Non-Discrimination

Non-Discrimination Statement

OneHome complies with applicable Federal civil rights laws and does not discriminate or exclude people because of their race, color, religion, gender, gender identity, sex, sexual orientation, age, disability, national origin, military status, veteran status, genetic information, ancestry, ethnicity, marital status, language, health status, or need for health services. OneHome:

  • Provides people with disabilities reasonable modifications and free appropriate auxiliary aids and services to communicate effectively with us, such as:
    • Qualified sign language interpreters
    • Written information in other formats (large print, audio, accessible electronic formats, other formats).
  • Provides free language assistance services to people whose primary language is not English, which may include:
    • Qualified interpreters
    • Information written in other languages.

If you need reasonable modifications, appropriate auxiliary aids, or language assistance services contact 877-320-1235 (TTY: 711), from 8 a.m. to 8 p.m., Eastern time.

If you believe that OneHome has not provided these services or discriminated on the basis of race, color, religion, gender, gender identity, sex, sexual orientation, age, disability, national origin, military status, veteran status, genetic information, ancestry, ethnicity, marital status, language, health status, or need for health services, you can file a grievance in person or by mail , or email with OneHome’s Non- Discrimination Coordinator at:

P.O. Box 14618
Lexington, KY 40512-4618
877-320-1235 (TTY: 711)
patientaccessibility@centerwell.com

If you need help filing a grievance, OneHome’s Non-Discrimination Coordinator can help you.

You can also file a complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf , or by mail or phone at:

U.S. Department of Health and Human Services
200 Independence Avenue, S.W., Room 509F
HHH Building Washington, D.C. 20201
800-368-1019, 800-537-7697 (TDD)

California members:

You can also file a civil rights complaint with the California Dept. of Health Care Services, Office of Civil rights by calling 916-440-7370 (TTY: 711), emailing Civilrights@dhcs.ca.gov, or by mail at:

Deputy Director, Office of Civil Rights
Department of Health Care Services
P.O. Box 997413
MS 0009, Sacramento, CA 95899-7413

Complaint forms available at: http://www.dhcs.ca.gov/Pages/Language_Access.aspx